accidentally clicking on denied in outlook for mac adding shared account

#Accidentally clicking on denied in outlook for mac adding shared account full

If the user is attempting to access another user's OneDrive site:ĭetermine what permission level the user should have to the site (member, owner, etc.) and then verify the permissions via the Check Permissions feature.

After the ticket is opened, provide the support agent with the UPN and OneDrive URL that's having the issue.

At the bottom of the pane, select Contact Support > New Service Request.

As an administrator, select OneDrive Site User ID Mismatch, it will populate a help query in the admin center.

If you can't restore the original user and are still in this state, create a support request using the following steps:

Once the new user has been deleted, you can restore the original user using these steps.

To delete the new UPN, follow the steps in this article.

To resolve this issue, you will need to delete the new UPN (if it exists) and restore the original UPN. If users have already signed into SharePoint, are moved to a different OU that is not currently synchronized with Office365 and then resynced with SharePoint, they may experience this problem. A second scenario involves directory synchronization with an Active Directory organizational unit (OU). When the user tries to access a site collection or their OneDrive, the user has an incorrect ID. The new account is created by using a different Unique ID value.

This issue most frequently occurs when a user is deleted and re-created with the same user principal name (UPN).

If the user is the owner of the OneDrive site: Grant the user permissions back to the file or site. Select the person from the list, and then on the Actions menu, select Delete Users from Site Collection. They won't be listed if they were granted access but never visited the site.īrowse to the site and edit the URL by adding the following string to the end of it: /_layouts/15/people.aspx?MembershipGroupId=0

This option is available only if the user previously browsed to the site collection. If the user continues to receive an error message, remove them from the site using the following steps:

If the user does not have appropriate permissions, grant them permissions to the file or site. The type of permissions the user has on a site and which security group it is derived from (if applicable) will be displayed. In the User/Group field, type the user's name and select Check Now. In the top ribbon, choose Check Permissions.

#Accidentally clicking on denied in outlook for mac adding shared account full

In the flyout, select Advanced permissions settings.įor example, the full URL will resemble the following: To use the Check Permissions feature, navigate to the User.aspx page by selecting the gear icon in the upper right corner, then Site Permissions. If you choose to run the Check User Access diagnostic, you can provide feedback through the following link:Ĭheck User Access Diagnostic Feedback Resolution Option 2: Select the most relevant option below and follow the steps to correct the issueįollow the steps below depending on which area you are receiving the error: When accessing a SharePoint siteĭetermine what permission level the user should have to the site (member, owner, etc.) and verify the permission via the Check Permissions feature. Microsoft is seeking to collect feedback on Microsoft 365 diagnostics.